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Palmtop needs better literature

Palmtop needs better literature

I think it is unreasonable to expect the retail sales force to suddenly get better trained, but HP could provide much better descriptive literature at each store display. They could offer a 30-day money-back guarantee like Dell does. (How many people could part with a Palmtop after using one for 30 days!) They could provide videos on the operation and features of the machine to folks who call an 800 number. They need to push the XT in Your Pocket angle in addition to the built-in applications. It would also help if their own telephone sales staff were more knowledgeable about machines. Victor D Roberts CompuServe ID: [70413,1423]

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