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Frustration in Italy

Frustration in Italy

I thoroughly read the Fall 1991 issue of The HP Palmtop Paper and my evaluation is a very favorable one; it is carefully balanced for beginners and more advanced users, full of really useful and clearly presented information.

Here in Italy, finding and purchasing 95LX-related products is a nightmare. For as simple an accessory as a Mac-95LX cable, I have to place an order with a licensee here in Rome and wait a minimum of 3 weeks. In addition, I had to make a down payment equivalent to 40 US dollars. The final price is still unknown to both me and the local vendor, but it's said to be between 2 and 3.5 times U.S. street price.

Can you do something to improve this situation? Please keep in mind that the only reliable credit card company, here, is American Express; the one that none of the companies advertising in your paper accepts. Here is a suggestion: Hewlett Packard's Italian branch could collect and process orders (also for third-parties' products), accepting payments in Italian currency and charging enough to cover handling expenses. In exchange, I believe, higher HP 95LX sales can be expected. Software could also be distributed through Italian BBSs.

An upgrade path should be made available to current HP 95LX registered users. In a year's time, say, I would not feel like paying the full price for a new 95LX (perhaps built around a 386 chip and handling 8 MB cards).

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