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2008 Catalog
(PDF, 2.6 MB)

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Customer Relations

Customer Relations

Q: I have always been impressed by how approachable you are and by your desire to get as much good input as possible. You are quick to accept invitations to come to HP handheld user events. You once mentioned to me you spent a whole day just watching consumers in a retail setting where HP handheld products were sold. What are some of the things you have learned from watching and talking to customers?

A: Our customers want products that get the job done. The latest technology is not the important factor. We focus on the latest technology only when it helps get the job done, not just for "gee whiz" impact. That's probably the most important thing we have learned from our customers. In addition, customers who use our products know a lot more about the potential uses than we could ever imagine on our own.

Q: How can customers send you their ideas and concerns?

A: Customers can always talk to me at various conferences and trade shows. I attend several every year. In addition, we read the HP Hand forum on CompuServe and have a feedback area on our Web site at www.hp.com /handheld/. Please do send your comments and ideas.

iPhone Life magazine

Notice about Palmtop.net
The Palmtop Network with its S.U.P.E.R. (Simply Unbeatable Palmtop Essentials Repository) software is now available under the domain name of hp200lx.net.  

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We buy used palmtops, working or broken: HP 200LX, HP 100LX and 1000CX.

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