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HP service quality

HP service quality

The battery door on my HP has been getting loose, so I put some tape over it to hold it down. Then the other day it slipped as I was setting it down and kind of clattered to the table. This caused the battery door to pop loose. Apparently the little prongs on the ends had been getting weak (making it loose) and just finally gave up the ghost.

So I called HP and asked how to get a new battery door. They said I had to buy the "Palmtop Maintenance Kit" for $20 and that it included a new door. Actually, it has lots of little things (including three screws) that I'll detail below.

I called the other number he gave me and ordered the kit. The lady said I would have it in 2-4 business days for a total of only $20.85.

I was expecting a padded envelope in my mail box. Instead, two days later I got home and found a FedEx box, 8.25w x 10.5d x 13h inches. All I could think was that HP must have somehow mixed my order up with someone else's (which would also explain the FedEx delivery). Opening up this big box (larger than the one my entire HP & accessories originally came in), I found, neatly packed for safety, a box measuring 6.25w x 5.5d x 5h inches. Inside that box I found the parts kit, in an assortment of bags.

This level of service and commitment kind of makes me pity HP's competition.

For those of you who might need it, the parts kit is part number F1216-60998 (Palmtop Maintenance Kit), and can be obtained by calling HP service. I only have the US 800 number (800-227-8164).

The kit contains:

2 battery doors

2 backup battery trays

8 rubber feet

3 replacement screws (added to original kit by customer request)

4 hinge caps

2 IR covers

2 metal ID plates (the ones you get engraved for the bottom).

Steve Van Dyke


iPhone Life magazine

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